◎G.Q.M Paradigm (Goal/Question/Metric)
===> Goal-Driven Software Measurement
===> Goal-Driven Software Measurement
目前分類：SLA/ KPI (7)
- Jul 30 Wed 2008 17:14
G.Q.M Paradigm
- Jan 30 Tue 2007 18:36
軟體品質度量分析 - 上課筆記與心得分享
如何做好軟體度量與分析
- Sep 08 Fri 2006 12:13
Potential Approach to Calculate Budget Variance
- Sep 07 Thu 2006 18:26
How to Measure qualitative skills of IT people ?
1. For centralized IT organization, proactiveness of IT to help business exploit technology is often one of the top priorities among user's concerns.
- Sep 07 Thu 2006 18:06
Key Steps Involved In Balancing IT Cost & Service Level
l Setting Up
1. Establish E2E service cost maps and standardized service level definitons (e.g.,price and level catalogs
- Aug 30 Wed 2006 11:58
KPI / SLA Methodology
Business Needs, Global Practice and current KPIs will lead to refined metrics through a filtering process that closely involves Business and IT
- Aug 29 Tue 2006 18:11
Objectives of SLA / KPI Development team
◎Design new KPIs and SLAs so that performance measures are focused more on business satisfaction rather than pure technical performance:
